Refund policy

 Cancellation & Refund Policy

At Deluxe Cleaning Services, all confirmed bookings are subject to our cancellation and refund policy.

Once a cleaner or member of our team has attended the scheduled property/site, the job is considered active and non-refundable, even if the clean cannot be completed for reasons outside of our control.

This may include, but is not limited to:

- No access to the property/site  
- No electricity, water, or required utilities available  
- Unsafe or unsuitable working conditions  
- Client cancellation after arrival  
- The site not being ready for cleaning  
- Any other circumstances preventing the clean from being completed  

In exceptional cases, a refund may be considered at the sole discretion of Deluxe Cleaning Services. Where a refund is approved, it will be a partial refund of up to 50% of the total booking amount.

Full refunds will not be issued once our team has attended the site.

By confirming a booking with Deluxe Cleaning Services, the client acknowledges and agrees to this policy.